What are the advantages of registering for the MUGI system (MUGI private distretto)?

• On long-distance trainer tickets purchased at Pesatura biglietto offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the tagliando is purchased at the cedola office.

How do Rso register for the MUGI system?

Website (Access your account > Private reparto) / Mugi APP (My settings > Private dipartimento) Esatto see account movements, top up cards and obtain receipts for non-transferable cards you must register as a user of the system. Preciso do this, go onesto the Private Settore on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and anche-mail address). Your password will be addirittura-mailed esatto you, and you can then log on and carry out most operations. Registration is per card (not verso user), and the same personal momento given on applying for the card must be provided. When minors are registered the details of the ID document used mediante the application must be provided (regardless of whether they are those of the minor or of per parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or anche-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on verso journey, the following operations can be carried out inizio the Private Dipartimento: checking of account movements, topping up, obtaining of receipts, etc. Once verso card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can Volte check how many journeys Volte have made?

Anyone wishing preciso do so can obtain direct information regarding the number of journeys made and the amount spent on their card https://slot-stars.net/it/login/ by registering for access onesto the Private Settore of the website. You can also check the last four movements and journeys made with the card at any top-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by ancora-mail (), or by sending per signed letter or fax with your request, giving your personal details, the card number and per photocopy of your ID card or passport.

Where can Rso culmine up my MUGI card?

• Newspaper kiosks, tobacconists’ and book shops with suitable p.o.s. terminals.
• Insecable public establishments.
• Post offices.
• Kutxabank ATMs.
• Euskotren biglietto machines and biglietto offices.
• Automatic apice-up machines at the filobus stations sopra Bilbao, Vitoria-Gasteiz and Donostia.
• External automatic primo posto-up machines at Avenue of Liberty 20, Donostia (on the spigolo of Txurruka street).
• On-line, modo the private settore of the website, providing you are verso registered user.

How much credit can Rso load onto my card?

You can sommita up from �5 esatto verso maximum of �300, per multiples of �5. For on-line operations the maximum primo posto-up is �100.

How and when do on-line vertice-ups become available for use?

On-line primo posto-ups carried out before h are available from h the next day, and primo posto-ups made after h take an extra day esatto become available. However, this type of sommita-ups must be activated on Lurraldebus coaches, city buses mediante Donostia, Irun, Errenteria and Zarautz, at Bilancia scontrino offices or at Kutxabank ATMs. So, when you board the bus tell the driver that you have a top-up pending, and he/she will activate it. This can only be done by verso driver. You can then use the card normally and validate your current journey.

*City buses con Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your apice up will be activated as soon as you pay for per journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.